L1 Tier 1 and 2 agents

Flexible Resource Configuration to Match Each Client’s Requirements (in both BDR/SDR scenarios or CX/ Customer Service scenarios): Working with you, TLE.market builds customized teams by blending Tier-1 and Tier-2 talent based on the complexity of your workflows, qualification expectations and support or prospecting needs. Whether you require entry-level BDRs for high-volume outreach or senior SDRs and experienced CX agents for more nuanced interactions, TLE configures the ideal mix to deliver the strongest outcomes.

US/ UK and Nearshore Teams (as you want)for Cost-Appropriate Allocation: TLE offers both US/UK-based and nearshore (LatAm) talent pools, enabling clients to choose the labor blend that fits their budget and expectations. This structure allows companies to scale their prospecting and support operations efficiently while maintaining high-quality interactions.

Client Oversight in Selecting and Approving Agents/ Locations: Clients may individually review and approve the specific agents assigned to their account including Tier-1 vs.Tier-2 roles, geographic location, and communication style. TLE provides full transparency into agent capabilities, allowing clients to ensure every team member aligns with their standards before work begins.

Ongoing Training & Continuous Education: TLE.market delivers structured ongoing training to ensure both junior and senior agents remain current on your product updates, service changes, industry trends and workflow adjustments. This continuous learning approach guarantees every agent, whether Tier-1 or Tier-2, can provide accurate information.