Optimize
Human CX & SDR Agents
Use Cases:Â - TLE. Call Centers - Outbound Cold Calling - TLE. SDRs/ BDRs - TLE. CX - TLE. BPO TLE.market customers have centralized human BDR, SDR and CXÂ teams who are performing client-facing processes. We continuously refine processes that can be used in creating A.I. Agents. Human agents become becomes Subject Matter Experts (SMEs) as they live the day-to-day processes/ knowledge. As processes evolve, we evolve the AI Agents and because this IP does do not fall victim to issues like turnover we can continuously build on going.
Organize
Codify Processes
Examples:Â - TLE-created SOPs - Step-by-Step flows - Knowledge-base - eLearning videos - TLE-created LMSs Processes and knowledge are Documented & Codified (upfront and ongoing). Â This intelligence is used to educate human teams, and standardize best processes. This data will also support future AI Agent development to streamline operations ongoing.
Orientate
Educate the Team
Examples:Â - Tailored courses - Foundational course - Uses of major LLMs - Automations - Agents Everyone is familiar with how to use most of the major A.I. models and are probably looking at ways to leverage A.I. to help their customers. Education is one of the best ways to get buy-in, and rapid adoption of, optimal A.I. efficiencies within an organization. By helping TLE clients codify their processes and knowledge sets we can also help them maximize A.I. strategically within their company.
Operationalize
Automate with AI
Roll Out of: - A.I. Agents - Automations - Comparisons - Use Cases Human SMEs set-up and refine A.I. Agents to act as front-line / first-touch resources. Human agents become senior level resources, and this becomes a cyclic model where human agents evolve knowledge-bases by refining material from real-world operations and, in turn, they refine A.I. Agents and Automations on-going.
Orchestrate
Allocate roles
Sectors: - Humans in 2nd tier - Humans training A.I. - A.I. in Front Line - A.I. allowing scale As humans refine and improve A.I. responses, LLMs can act as front-line resources to engage with projects and customers. Humans can take on responsibilities for more complex and intricate engagement, where more personalized and tailored communication may be necessary. In addition, this is where dealing with a human voice also becomes important.
Industries we serve
Technology
Business Services
Non Profits
Manufacturing
Distribution
Repeat Client
“While serving as CEO of a 500-employee global company, I hired TLE to start an outsourced inside sales team. They produced $2MM in annual revenue for us and reduced customer acquisition costs by 15%. This success enabled a nine-figure exit to a strategic acquirer, explains why they were kept in place post-acquisition, and why I have gone on to use them in my subsequent companies!"
Shaheen Javadizdeh, CEO
Who IS TLE?
Established in 2000, TLE.market has earned a reputation as a reliable partner for outsourced business solutions, specializing in Sales, Marketing, and Customer Support. Our knowledge-driven call center solutions have empowered international leaders in the Technology, Manufacturing, and Business Services sectors to achieve consistent growth year after year. With our dedicated teams strategically located across North America and Europe, we offer a flexible and scalable service tailored to meet the distinct requirements of each client.