CX + Customer Support
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Client-Specific Training Programs for High-Quality Support Delivery: TLE.market designs customized learning and onboarding programs tailored to each client’s products, services, and support workflows. We build structured training applications for new CSR agents and maintain ongoing education tracks as offerings evolve ensuring agents stay current and fully aligned with client expectations.
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Client Visibility of CSR Agents to any needed level: TLE enables clients to personally review, assess, and approve TLE CSR/ CX/ Support agent before they begin handling customer calls or electronic communications. This ensures every representative matches service standards, knowledge requirements and communication style prior to engaging with your customers.
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Full Quality Assurance Through Call Monitoring & Performance Analytics: You and TLE.market supervisors are able to continuously evaluate recorded and live calls for accuracy, tone, compliance and customer satisfaction. We track key support KPIs, measure productivity and document agent performance trends to ensure consistent service quality and providing you with full visibility into support operations.
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Deep Integration With Your Team & Continuous Agent Education: TLE works as closely with your internal teams as needed collaborating on policies, escalation paths, technical updates, and new releases. Our ongoing education process ensures agents remain well-informed, capable of addressing complex inquiries, and equipped to deliver rapid, accurate support as your products and services evolve.
