Product
Documenting Products & Solutions
We document what the client's product/service does and which problems it solves; using simple language, visuals, and real-world examples to make it digestible.
Launching In-Depth Training Programs
For more detailed applications, like using TLE.market CX agents doing tech-support, we reply on In-Depth upfront eduction sessions with our client to begin a Train-the-Trainer process that includes creating a mini-LMS and eLearning content.
Mapping the Customer Journey
For tangible and software products, we map how our client's customers will interact with the product from onboarding to daily use to support. Included are steps, typical questions, and where customers may get stuck.
Testing Agent Proficiency
We test agents on their ability to also quickly access and utilized technical information about these products if needed. This information is typically held in FAQs, knowledge bases, SOPs or client content management system systems.
