Knowledge Transfer
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We conduct discovery sessions to map process as they stand today: Inputs, systems, decision points, escalation paths, and expected outcomes.
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Client descriptions are converted into SOPs with screenshots, messages, and if/then guidance.
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We store documents, FAQs, talking-point scripts, call flows, and troubleshooting guides in a centralized, searchable repository to avoid version drift and ensure all reps receive consistent information.
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To created live examples we have SDR and CX reps walk through real examples, mock calls, and typical client scenarios to confirm they can apply the documented knowledge correctly—not just repeat it. This is captured in video and audio format.
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Information is kept up-to-date as a client's message, product or process changes.